Home Cordless Troubleshooting
This section contains information on how to solve common operational problems.
Go through the following steps if you encounter any problem.
If this does not solve the problem, contact us.
BS230/BS260 and DT200 Handset
| Fault | Problem Cause | Action or comment |
| Handset display no network and beeping sound | Handset out of range or disconnect the battery or disconnect from base station | Re-subscribe the handset back to the base station |
| No display | Battery low | Charge battery |
| No ringing | Ringing off icon on | Off icon on = adjust volume |
| Signal Strength icon off | Out off coverage area | Enter coverage area |
| Battery icon flashes slowly | Battery low | Charge battery |
| Red light flashing quickly on the base station |
External line disconnected or problem with the connection between base station and telephone line |
Check if the line put in correctly or try using another analog phone to check if the line is working or not,
|
For a backdoor problem (You have entered an incorrect pin code 3 times in a row)
- Handset - Enter the IPEI no.
- Handset - If the user can’t remember
- please go to our online store (under contruction) to purchase the code.
- Base Station (pin block) - Enter the PARI code (at the back of base station)
To make changes on the base station or handset settings follow the User’s Guide (Download section)
- Cordless Phone 260
- Cordless Phone 230
Power failure
In the event of power failure or strike by lightning, you can not use the handset to make calls or receive calls because the base station is faulty and need to be replaced.